Refund policy

In accordance with the legislation governing distance contracts, products must be returned within 14 calendar days of receiving the package. In the above-mentioned situation, customers may return the purchased products within the above-mentioned period

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@kodi-store.eu. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@kodi-store.eu.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@kodi-store.eu.

If the returned product was accompanied by a gift, that gift must also be returned. When returning a set or kit, all components of the original set must be returned. Incomplete sets will not be eligible for a refund.

Kodi Professional shall refund the customer the amounts collected for the returned products within 14 calendar days of receiving the return notification and the products, based on the return form completed by the customer. The return form must include the customer’s details and bank account information.

The customer is responsible only for the direct costs associated with returning the products. The amount refunded to the customer does not include shipping or return costs, but only the purchase price of the product. All returned products for which a full refund is issued must also meet the conditions mentioned above.

We reserve the right to refuse a return in the event of repeated returns by the customer and if the returned products do not meet the return conditions set above.